Obtaining Credit Report For Corporate Customers

  • Corporate customer
  • 11/09/2023
Post credit report support for corporate customers
 
1. Addressing inquiries about the information within the credit report:
Customers can contact PCB for support in clarification of basic information fields (excluding information verifying identification details and information of the contributed organizations) through:
– ☎️ Hotline: 024 3936 9558 (Ext 1)
– 📧 Email: support@pcb.vn 
 
2. Upon discovery of inaccuracies in the credit report:
Customers can opt for one of the following approaches:
– Use the registered email address at the time the legal representative directly visits PCB to request the corporate credit report, to send email clearly stating inaccuracies and requesting corrections.
– The legal representative or the authorized person submits the required document at the PCB’s office.
The document includes:
– Request form
– Supporting documents:
  • Copy of National ID/Passport of the legal representative or the authorized person
  • Notarized company’s business registration certificate
  • Returned credit report from the PCB’s system
  • Other documents proving that the information is inaccurate
The submitted documents shall be received and reviewed by the Customer Services Department. Within 5 working days upon receipt, PCB shall send a notice regarding results via email or in-person.